REFUNDS AND PROCEDURE POLICY
Liability Waiver and Release: Your participation and the participation of any of your guests in any Escape Hotel program (the “Program”) is subject to your and their execution of the Escape Hotel Liability Waiver and Release (the “Waiver and Release”) at the time of your arrival for the Program. If you or your guests choose not to sign the Waiver and Release upon arrival, you and your guests will not be allowed to participate in the Program.
Program Fees and Scheduling:
In order to receive a refund of fees paid for the Program (the “Fees”), you must cancel your reservation no later than 24 hours prior to the start of the Program. If you cancel within 24 hours of the start of the Program, you will not be eligible for a refund of the Fees, but Escape Hotel may, in its sole discretion and based upon availability, reschedule the Program.
Arrival: In order to assure that you have the best experience possible, Escape Hotel asks that you arrive and check in at least 30 minutes prior to the start of the Program. If you are more than 5 minutes late from this arrival call time, the Program will be canceled, you will not receive a refund of the Fees, and Escape Hotel will not reschedule the Program except in its sole discretion and subject to availability. Tickets purchased with 24 hours or less from the game start time will not be eligible for refunds and or reschedules.
Health Concerns: You understand and acknowledge that, during the Program, you may experience certain conditions, including, but not limited to, loud noises, potentially offensive smells, claustrophobic conditions, and possible allergens. Please be aware that the Program may include strobe lights. Strobe lights have been known to cause potential adverse physical and medical reactions, including, but not limited to, photosensitive epilepsy. You represent and warrant that you do not have any medical or psychological conditions that prevent you from participating in the Program.
Age Restrictions: It is the policy of Escape Hotel that anyone under the age of 18 will not be allowed to participate at the Event unless accompanied by a parent or guardian as more fully set forth below.
Minors: If any participant is between the ages of eighteen (18) and fourteen (14) (a “Teenager”), such Teenager must obtain written consent from a parent or legal guardian to attend the Event and/or to use Escape Hotel’s facilities. If any participant is fourteen (14) years of age or younger (a “Minor”), a parent or legal guardian must provide written consent and accompany the Minor at all times during the Event. In the event any liability arises, directly or indirectly, as a result of a Teenager’s or Minor’s actions or omissions, including but not limited to, any injuries (including personal injury, disability, dismemberment and death), illness, losses, damages, claims, liabilities, costs or expenses of any kind or nature, then the Teenager’s or Minor’s parent and/or legal guardian shall be vicariously liable for any and all such liability. If any Teenager or Minor fails to comply with Escape Hotel’s reasonable requests during the Event or anywhere on Escape Hotel’s premises, then Escape Hotel and its authorized representatives reserve the right to terminate the Event without refund. No person four (4) years of age or younger shall be permitted to participate in the Event and/or use Escape Hotel’s facilities.
Conduct: Escape Hotel reserves the right to terminate the Program, at any time, if Escape Hotel, in its sole discretion, deems your conduct or the conduct of one or more of your guest to be harmful or potentially harmful to Escape Hotel, its employees, its other guests or any others.
If any Program (Game) is terminated by any of the above-stated reasons, you will not receive a refund of the Fees and its the sole discretion based upon availability; Escape Hotel or any of its affiliates reserves the right to reschedule the Program.